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FAQ

For Tear tape and plastic film(polyolefin shrink film,cling film,stretch film)


Q: 1. Can I have a sample order?

A: Yes, we welcome sample order to test and check quality.

Mixed samples are acceptable.

 

Q: 2. What is the lead time?

A: Sample needs 2-3 days prepared; mass production time needs 15-25 days normally.

 

Q: 3. Do you have any MOQ limit?

A: Our MOQ is 10 rolls; Sea Port: FOB Shanghai 

 

Q: 4. How do you ship the goods and how long does it take arrive?

A: We usually ship by LCL or FCL by sea or air shipment.The delivery time according to your quantity.

 

Q: 5.What information should I let you know if I want to get a quotation?

A:The quantity,thickness,width,length and application.


For shrink wrapping machine and labelling machine:


It is quite easy proces to place order to Okay-packaging. 

1)First, our sales people(together with engineer)will discuss the technical parameter with customers.


2)After all technical date settled, will discuss about the power, delivery, the packages, the shipping documents request,payment terms, quality gurantee,after-sales gurantee,...of course, all these points will be included in the quote sheet for easy record. 


3)Okay-packaging will issue you Proforma Invoice with detaied bank information,so you can arrange the deposit payment or issue L/C.


4)After deposit received, will put into production as per all the technical date discussed and confirmed.


5)In the production process, Okay-packaing sales will keep you informed of what is going on.


6)On before finish production, sales people will let you know 


7)After everything ready, customers will send technician be factory for machine inspection or customers will ask us to send machine running video to approve before get it packed. Even customers come or not, we have strict quality control and follow all points as confirmed to check. 


8)After everything approved, customers will arrange the banalce payment and Okay-packaging arrange packaging and delivery procedure. 


9)Okay-Packaging arrange all documents send to customers by courier or thru bank.


10)Before machine arrived, customers can choose our engineers be there for everything setup or the machine will be installed by your own engineer, we will always assist you and give you the best after-sales service.